To protect the rights of both parties, the entire process of our product packaging is filmed.
If you have any problems with product quantities, qualities, etc, we expect you to provide the filming of your whole unboxing process from the unopened package, unpacking process, and the condition of the product inside, within 3 days of receiving the package, for return and refund that will based on both videos provided by each party.
Any refund request made without complete unboxing video and provided in more than 3 days, will not be accepted.
● Returns:
Due to the complexity of work, please understand we do not provide returns and refunds service. Please make sure the accuracy of your order. If the parcel is squeezed a bit on the way to you, but the goods are fine inside, please excuse us do not accept exchange or return. Thanks for your kind consideration.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility.
These fees are determined by a local customs office and we cannot be responsible for any such fees incurred because we cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order.
Our prices do not reflect any of these additional charges.
It is your responsibility to research and understand these fees and pay them once levied.
We can only fill the real subtotal of the order and recipients should take full responsibility for related cost and loss.
If you insist processing returns and refunds, please contact our customer service!
Sending the goods back and the fee occurred is your responsibility.
Once we receive returned goods and checked it’s still complete without being opened or used, we will arrange refund for you.
Please note that if the goods are returned opened or broken, we cannot process refund.
And we are not responsible to send the goods back to you.
● Refund:
If you want refund due to personal reason, e.g. ordering wrong items or numbers, please contact our customer service.
－For orders haven’t been shipped: We only refund you the balance, which has been deducted for the handling fee (5% of the order).
－For orders have been shipped: We only refund you the balance, which has been deducted for the handling fee (5% of the order), round shipment and customs, etc.
This policy also applies if the shipment is refused and returned owing to the logistic cannot contact the receiver’s wrong phone number.
● Notes:
To avoid violation of your right, we won't refund to the third party which means we only refund to you.
Identification may be required if necessary. Actual refund time needed is based on your bank. If you need to know how long it will take, please contact the bank that issued your credit card.
Please make sure correct recipient information because we cannot refund unsuccessful parcels for customers' personal reasons no matter they are returned or not.
We hold the right to cancel your order or to refuse your future order right.
Thanks for your support, encouragement and suggestion.
We look forward to providing you a wonderful shopping experience.
* Services hours: Monday-Friday 09:00-12:00; 13:30-17:30
